Privacy Policy of

This Application collects some Personal Data from its Users.

Data Controller and Owner

La Vivana Italy SRL - Via Museo, 14/B - 39100 Bolzano (Italy), VAT IT02997180217,

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookie, Usage Data, First Name, Last Name, Genre, Phone number, Country, State and Email.
Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection. The Personal Data may be freely provided by the User, or collected automatically when using this Application. Any use of Cookies - or of other tracking tools - by the Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User. Failure to provide certain Personal Data may make it impossible for this Application to provide its services.
The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.

Data Method of processing

The Data Controller processes the Data of Users in proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the Data. Access to the Data may be available to Data Processors such as employees involved with the processing or to external parties providing services to the Data Controller, third party technical service providers, mail carriers, hosting providers, IT companies, communication agencies. The updated list of these parties may be requested from the Data Controller at any time.


The Data is processed at the Data Controller headquarters, unless stated otherwise in the rest of this document.

Conservation Time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request the Data Controller for their suspension or removal.

The use of the collected Data

The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Analytics and Contacting the User.
The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookie and Usage Data.
Place of processing: USA – Privacy Policy

Wordpress Stats (Automattic Inc.)

Wordpress Stats is an analytics service provided by Automattic Inc.
Personal Data collected: Cookie and Usage Data.
Place of processing: USA – Privacy Policy

Contacting the User

Contact form (This Application)

By filling in the contact form with their Data, the Users authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: Country, Email, First Name, Genre, Last Name, Phone number and State.

Mailing List or Newsletter (This Application)

By registering to the mailing list or to the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after performing a purchase.
Personal Data collected: Country, Email, First Name, Last Name and State.

Additional information about Data collection and processing

Legal Action

The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

Additional Information about User's Personal Data

In addition to the information in this privacy policy, this Application may provide the User with contextual information concerning particular services or the collection and processing of Personal Data.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time at its contact information.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request the Data Controller to erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy

The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on the Iubenda's servers.

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on La Vivana web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on La Vivana's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by La Vivana at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on La Vivana's web site are provided "as is". La Vivana makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, La Vivana does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall La Vivana or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on La Vivana's Internet site, even if La Vivana or a La Vivana authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on La Vivana Italy Srl's web site could include technical, typographical, or photographic errors. La Vivana does not warrant that any of the materials on its web site are accurate, complete, or current. La Vivana may make changes to the materials contained on its web site at any time without notice. La Vivana does not, however, make any commitment to update the materials.

6. Links

La Vivana has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by La Vivana of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

La Vivana may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to La Vivana's web site shall be governed by the laws of the State of Italy without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.

General Sales Conditions

These general conditions of sale (hereinafter called General Conditions), regulates the online purchase of La Vivana products (hereinafter called Products) on the site (hereinafter called Website) by natural persons aged over 18 or, if they are minors, authorized by their legal representative, residents within the European Union (hereinafter called Clients).
The Customer must be informed of and carefully read the General Conditions before completing the purchase on the Site. The information provided in the General Condition is to be agreed as read, understood and accepted in full by the Customer when making an order request.
The General Conditions are available on the Website on the Website to enable Clients to acknowledge, store and reproduce them.
Contracts entered into with La Vivana (as defined below) through the Website are governed by Italian law.

2. The Seller

The Seller is Ranzi sas di Arno Ranzi, a company with registered office at Via Museo 14/B, Bolzano, Italy, VAT number IT01188980211

3. Information on Products and Availability

Information on Products, along with the relevant product codes, is available on the Website.
All the Products are subject to availability. La Vivana reserves the right at any time to alter limits on quantities and/or types of Products available online from the Website. The style, models and colors of the Products described on the Website may be changed without notice.
If a Product's unavailability is detected after an order is recorded and payment made, La Vivana will take the necessary steps to deduct the price(s) of the Product(s) that is/are unavailable from the amount debited from the Client's bank account.
In this case the Client shall have the option of cancelling their order by requesting either the reimbursement of the amounts paid for the product within a maximum of thirty (30) days after being debited, or exchanging the unavailable Product(s), by sending an e-mail request to
No substitute product will be sent to replace the unavailable product.

4. Price

The prices of the Products on are indicated in Euro including the Italian VAT (22%).
The prices do not include the delivery costs (paragraph 8), which will be invoiced in addition and specified to Website Users before the order is confirmed and when the order is definitively validated.
La Vivana reserves the right at any time to alter the prices of the products on the website. Eventual price changing’s does not effect already received order requests or open orders.

5. Order of Products

The essential characteristics and the price of each Product are provided for each Product displayed on the Website.
Before they submit an order request, Clients should ensure that they read and understand all the instructions provided during the purchase procedure along with these General Conditions, because they will be bound by all of them once a contract comes into existence. To purchase a Product, Clients must fill in an order request and send it to La Vivana through the Website. Clients must place the Product in their “shopping bag” and, after having read and accepted these General Conditions, with particular regard to the delivery charges and the conditions for the right of cancellation, as well as after having read the privacy policy statement, must select the desired payment method and choose the “submit my order” option.
If Clients need to correct any errors in data they have entered, they should follow process provided on the Website, before sending their order request. In particular, Clients may alter the quantity of Products that they intend to purchase by adding or removing one or more Products from their “shopping bag”.
By sending an order request to La Vivana, the Client acknowledges and declares that (s)he has read all the instructions provided during the purchase procedure and fully accepts these General Conditions.
Without prejudice to the use of data described in the privacy policy statement and subject to the express consent of the Client, the order request and the Client’s data related to that order request may be kept by La Vivana for the period required by applicable legislation.

6. Payments

All payments must be made immediately over the Internet trough the payment Gateway PayPal ( Unless the service is unavailable, Website Users may pay with all credit or debit card that PayPal accepts.
In the event that, for any reason, it is impossible to debit amounts due from the Client, the transaction shall be stopped and the sale cancelled.

7. Conclusion of the contract

The contract between La Vivana and the Client shall be deemed to be executed at the moment that the Client receives confirmation from La Vivana that his/her order request, sent through the process set out on the Website, has been concluded successfully, once the availability of the Product has been verified and the price for the purchase has been debited to the Client’s credit card.
La Vivana reserves the right to partially fulfill any order request in the event that one or more of the Products ordered by the Client is not available. In such cases, only the sum relating to the partially fulfilled order request shall be debited.
La Vivana shall not be liable for errors due to the Client’s connection to the Website.
At the moment of confirmation of the order or execution of the contract, La Vivana shall provide the Client, by email, a link to these General Conditions, information on the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of cancellation, the address to which complaints may be addressed, information on support services and on existing commercial terms. The Client should immediately review this communication and notify La Vivana of any errors or omissions immediately.

8. Delivery and Transport

For each order, La Vivana will send an invoice of the Products by email or by post to the Client. The invoice will be based upon the information provided by the Client at the time of the order.
On a total order amount of more than 200 Euro, La Vivana will assume the delivery charges. Delivery charges for smaller order amounts shall be paid by the Client and are indicated separately on the order form and invoice.
All purchases shall be delivered by a selected courier service (e.g. DHL or TNT Express) (hereinafter called, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays. La Vivana is not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.
Products shall be delivered within 10 (ten) days from the day following that of the contract conclusion, unless La Vivana notifies the Client within the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable. In this event, La Vivana shall reimburse any sums paid by the Client in respect of the order.
If in the event that (after the notification of a delay in the delivery) the Client wishes to cancel the order, any amount already paid by the Client shall be reimbursed as soon as possible, in all cases not later than 30 (thirty) days of the date of receipt of the Client’s notification of cancellation of the order.
The Client or a representative must be present at the delivery address indicated in the moment of the order. At the time of delivery of the Products by a courier, the Client is required to verify that the number of items being delivered corresponds to that indicated on the delivery note and that the packaging and its seals are intact, the packaging is not damaged, not wet or altered in any manner. Any damages to the packaging or the Product, discrepancies in the number of items or documentation must be immediately indicated on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the consigned parcel.
La Vivana will not deliver to PO boxes.

9. Invalidity of the order request

No order request will be accepted by La Vivana or any contract be concluded between La Vivana and the Client if La Vivana has reasonable reason to believe that the Client is not operating on the basis of a real and genuine interest or attempts to exercise a right of cancellation in any illegitimate manner.
In such cases, the order request sent by the Client shall be cancelled and have no effect. La Vivana will notify the Client with an email of the cancellation of the order request and will also cancel any debit and/or charge against the Client.

10. Cancellation and Return of orders

The Client has the right to cancel the contract without specifying any reason, by returning the Products purchased from the Website within 10 (ten) working days of the date the Products were received.
To exercise the right of cancellation, the Client should contact the La Vivana Customer Service indicating the Product(s) in subject, the order number and the reason for returning.
Upon exercising the right of cancellation, if the Products are returned by the Client unused and undamaged, accompanied by the relevant original invoice and the original La Vivana packaging, La Vivana is supposed to reimburse the full price of the Product(s)
La Vivana will accept returns and exchanges of Products only if they have been returned with a return/exchange label provided to the Client by the La Vivana Customer Service and if the instructions for return indicated by the La Vivana Customer Service are fully complied.
La Vivana reserves the right to refuse returns of Products that do not comply with these requirements. In cases of defective Products, the provisions of Paragraph 12 “Lack of conformity” shall apply.
The cost of returning the Products shall be borne by the Client. Any cost sustained by the Client in the return of Products is not refundable.
La Vivana undertakes to reimburse the Client within 30 days of the date of receipt of the Client’s notification of cancellation of the order.
It is recommended to use a courier and a tracked delivery dervice for returning the Products. La Vivana cannot be responsible for reimbursement or compensation of Products returned but not received by La Vivana due to loss, theft or damage that is not attributable to La Vivana.
If a Client wishes to amend or cancel an order already made, he/she must immediately send an email to
Once the Product has been dispatched, the order cannot be cancelled or amended. Dispatched Products can however be returned as set out in these General Conditions. This Paragraph does not affect your statutory rights as a consumer.

11. Replacement of Products

Clients who are not fully satisfied, or who believe there is a discrepancy in their order must keep all the documentation relating to the delivery and the Product itself in its original packaging, and immediately contact La Vivana by email at, following the procedure set out in Paragraph 10 above.
The Product to be replaced must be received by La Vivana in its original conditions as when delivered, as provided in Paragraph 10.3.
In the event that the Client is seeking replacement due to lack of conformity pursuant to Paragraph 12 below, the replacement Product shall be sent to the Client by courier without any additional delivery charge.

12. Lack of conformity

If a Product sold by La Vivana has defects or in any case of alleged lack of conformity of Products sold by La Vivana, the Client must immediately contact Online Support by email to, or by post to the following address:
La Vivana by Ranzi
Via Museo 14/B
39100 Bolzano
The Client has the right to have the Products brought into compliance free of charge or the contract cancelled.

13. Applicable law and competent jurisdiction

These General Conditions are governed by Italian law and shall be interpreted in accordance with Italian laws.
Any disputes arising from the interpretation, validity and/or execution of these General Conditions shall be subject to the mandatory territorial jurisdiction of the competent court of the place of residence or domicile of the Client/consumer.

14. Contacts

For assistance in purchasing online or more information about La Vivana products on, you may contact the La Vivana Online Shop team at the following e-mail address: or call +39 0471 300247 You can reach La Vivana by mail at:
La Vivana Italy SRL
Via Museo 14/B
39100 Bolzano